Privacy Policy


Last updated on .


At epochwellbeing.com (the “Website”), we respect your privacy and we are committed to protecting it.

The following Privacy Policy details information on the way we collect, use, store and protect your personal data, when you visit or use the Website, subscribe to our newsletters, book an online session or otherwise interact with the Website. This Privacy Policy does not apply to information collected offline or through different channels other than this website.

Please read the following Privacy Policy carefully to understand our views and practices regarding your data and how we will treat it. This covers, but is not limited to, our Website, Emails and Newsletters. By using the Website, you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy.

We reserve the right to change this Privacy Policy occasionally and without notice, so please make sure to check this page occasionally. If we change our Privacy Policy, we will publish those changes on this page.

If you have any questions or concerns about the collection, use or disclosure of your personal information, please contact us.


1. Data Collection

Depending on how you interact with the Website, we may collect the following categories of personal data:

Information provided by you with your consent

This may include:

  • your name
  • your email address
  • your phone number
  • information provided when booking a free or paid session

Information collected automatically

When you visit the Website, certain technical information of how the Website is accessed and used (“Usage Data”) may be collected automatically. This Usage Data may include information such as:

  • your computer’s Internet Protocol address (IP address)
  • your browser and device information
  • your operating system
  • the pages of the Website that you visit and basic interaction information
  • information relating to cookies and similar technologies

Some of this information is necessary for the secure and proper operation of the Website, while other information, such as analytics information, is collected only where the applicable consent requirements have been satisfied.

Session-related information

If you schedule a session with us, you may choose to provide us with information about your health, wellness, lifestyle, symptoms, experiences, or other circumstances related to our services before or during the session.

We ensure that we only collect data that is strictly necessary to fulfill the purpose for which it was provided and is used solely for that purpose.

2. Data usage

We may process the data we collect for the following purposes:

  • for the smooth operation, maintenance and security of the Website
  • to collect analytical data or valuable information that will help improve the Website, where the relevant consent has been given for cookies or other analytics technologies
  • to monitor the use of the Website
  • to detect, prevent and address technical problems
  • to provide you with updates, new content and general information about other services and events that we may offer, which are similar to those in which you are already interested, unless you have chosen not to receive such information
  • to provide downloadable content
  • to send newsletters or other communications to which you have subscribed

3. Legal basis for processing personal data under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on one or more of the following bases of GDPR:

Consent

Where required, we rely on your consent, for example for certain newsletter communications or non-essential cookies and analytics. Consent must be freely given, specific, informed and unambiguous, and you may withdraw it at any time.

Contract or actions prior to the conclusion of a contract

We may process information where this is necessary to provide a service you have requested.

Legal obligation

We may process personal data where processing is necessary to comply with a legal obligation, such as applicable accounting, tax or other legal requirements.

Legitimate interest

Where appropriate, we may process personal data because it is necessary for our legitimate interests, such as maintaining the security of the Website, preventing abuse and protecting our business, provided that these interests do not override your rights.

4. Retention of data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. Different categories of information may therefore be retained for different periods.

We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Website, or we are legally obligated to retain this data for longer time periods.

When personal data is no longer necessary, it will be deleted or securely disposed of where reasonably possible.

5. Transfer of Data

Your information, including personal data, may be transferred to computers located outside of the EEA and/or outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


6. Disclosure of data for law enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

7. Security Of Data

The security of your data is of the utmost importance to us. We use security and technical tools to protect the Website and prevent unauthorized access, abuse and malicious activity.

We remind you that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Depending on the circumstances and applicable legal conditions, you have the following rights:

  • Right to information and transparency: You have the right to know who is processing your data, what kind of data, and why.
  • Right of access – You have the right to request copies of your personal data.
  • Right to rectification – You have the right to request that we correct inaccurate or incomplete data.
  • Right to erasure – You have the right to request that we delete your personal data.
  • Right to restriction of processing – You have the right to request that we restrict the processing of your personal data.
  • Right to object to certain processing – You have the right to object to the processing of your personal data.
  • Right to data portability – You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
  • Right to non-automated individual decision-making, including profiling: You have the right to object when a decision concerning you is based solely on automated processing, including profiling, and that decision produces legal effects or significantly affects you.

The GDPR does not make these rights absolute in every circumstance. Certain exceptions and limitations may apply. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, updated or rectified, please contact us. Please note that we may ask you to verify your identity before responding to such requests. We will normally respond to a valid request within one month, although this period may be extended where permitted by the GDPR depending on the complexity and number of requests.

If you believe that your personal data has been processed unlawfully or that your rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority. For more information, please contact your local data protection authority in the European Economic Area (EEA).

9. Cookies

The Website uses cookies and similar technologies.

Some cookies are essential for the Website to function properly, to maintain security or to store basic preferences. Other cookies, such as analytics cookies, are non-essential.

Regarding your consent to the use of cookies, when you first visit the Website, there is a note at the bottom informing you about the use of cookies. If you continue browsing the Website, it means you consent to the use of cookies. If you do not consent, please refrain from using the Website or disable the use of cookies in your browser settings (eg. Firefox, Chrome, Safari, etc.)

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features of the Website, you may not be able to store your preferences, and some of the pages of the Website might not display properly.

10. Third-party service providers

We may employ third party companies and individuals to facilitate our Website, to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how the Website is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

WordPress

The site runs on the open source WordPress platform and several plugins are used to make it work better. The plugins we use either do not collect personal data or comply with GDPR regulations.

Webmail

When communicating with us via email by sending a message to any email address that ends with @epochwellbeing.com, the sender’s email address and message content are stored on the server to make it easier for us to manage them.

Google Analytics & Google Search Console

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of theWebsite. This data is shared with other Google services, such as Google Search Console, which we use to monitor the technical performance and visibility of the Website in Google Search. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page at https://policies.google.com/privacy .

MailerLite email

We use MailerLite email, a third party data processor, to create our newsletter. If you choose to join the newsletter, your email address will be forwarded to their servers and will remain in the database for as long as we continue to use their email marketing services or until you are removed from the list after you click on the unsubscribe link located at the bottom of every message we send you. This Service Provider also provides us with information on what kind of device you use to view our message (desktop/tablet/mobile), which of our messages you have viewed and which links you have clicked on the email messages we send you.

For more information on MailerLite email, you may read their Legal Terms of Use and their Privacy and Cookie Policy at https://www.mailerlite.com/legal .

SimplyMeet

We use the European-based booking service SimplyMeet, for arranging free and paid online sessions.

The booking provider may process information such as your name, email address, phone number, appointment details and other information necessary to arrange your online session. For more information on SimplyMeet, you may read their Legal Terms of Use and their Privacy and Cookie Policy at https://simplymeet.me/en/policy .

The specific provider and configuration may change. Where this happens, this Privacy Policy will be updated as appropriate.

11. Social Media and other platforms

We use social media and other similar platforms to interact with our readers. When you interact with us on these platforms, you have a direct relationship with them and agree to their terms of use. We only have information that you have agreed for us to access through these platforms. We are not responsible for these platforms and how they manage your data. Should you have any privacy related questions please contact them. If you have any questions about our social media activity, please contact us.

12. Links to Other Sites

The Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13. Children’s Privacy

Our Website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, to reflect changes to our services, the Website, the technologies we use or applicable legal requirements.

We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes and become aware of modifications. You acknowledge and agree that it is your responsibility to do so.

Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact

If you have any questions about this Privacy Policy, your personal data, or the way your information is processed, please contact:

Eleni Pochou

epochwellbeing.com

Email: eleni@epochwellbeing.com